Mark Mitchke is the President and Chief Executive Officer of Delta Dental of Washington. Prior to joining Delta Dental, Mark was the Vice President and General Manager of Amazon Global Fulfillment Services. Amazon Global Fulfillment Services (AGFS) builds products and services to enable sellers to create and scale global consumer businesses on Amazon. From 2014 to 2018, Mark’s teams empowered hundreds of thousands of small and medium-sized businesses around the world and quadrupled sales for Amazon.
Prior to Amazon, Mark came from a strong management consulting background with experience leading strategic change initiatives for a variety of industries. For 16 years, Mark was a partner at the global consulting firm, McKinsey & Company. Mark specialized in business transformation programs, including performance turnarounds, growth strategies, operations productivity, performance improvement, product development, and organization design.
Mark graduated from Massachusetts Institute of Technology and worked as an engineer at Boeing before receiving his MBA from the University of Michigan. He and his wife Kris have deep roots in the Pacific Northwest and have lived in Seattle area for more than 25 years. Mark has been involved with the Make‐A Wish Foundation of Alaska & Washington since 2005, served on the Board from 2005 to 2010 and served as the Board Chairman in 2009.
Karen Aliabadi is the Chief Human Resources Strategist at Delta Dental of Washington. As an expert in organizational strategy, Karen leads collaborative enterprise initiatives to shape the workforce to meet business priorities.
Karen is a Human Resources executive who is passionate about providing companies with the perfect balance of human capital expertise and business acumen. She joined Delta Dental in 2015 after working in Human Resources for many industry-respected companies, including Fisher Communications and the Federal Home Loan Bank of Seattle. With over 20 years of industry experience and strategic insight, she has a solid understanding of people dynamics and builds strong talent management capabilities. Directly prior to starting at DDWA, Karen was the President and owner of the consulting firm, Passio, where she helped clients make sustainable performance improvements through culture.
Karen is a certified Senior Professional in Human Resources from the HR Certification Institute. Karen holds a Bachelor’s of Science in Training and Development and a Bachelor’s of Arts in Education from Southern Illinois University. She also completed the Master of Sustainable Business Practices program at Green Mountain College, attaining her MBA while serving as the Vice President of Corporate HR at Fisher Communications.
Brad Berg is chief operating and financial officer of Delta Dental of Washington. He is responsible for Delta Dental’s operations, finance, corporate development, internal auditing, compliance, contracts and program management.
Prior to joining Delta Dental, Brad spent three years as a principal at Bader Martin, P.S., a leading Seattle-based CPA and business advisory firm. Prior to Bader Martin, he served as the chief financial officer at Electronic Evidence Discovery. With over 30 years of experience with both large and small public and private companies, Brad has extensive knowledge of complex equity and debt transactions, initial public offerings, mergers and acquisitions, strategic sales and internal reorganizations. His career began at Coopers & Lybrand, what is now PricewaterhouseCoopers, where he spent 10 years and was an audit partner before joining Burlington Resources, where he was the chief accounting officer, vice president and controller. Brad has also held the chief financial officer position at AdmitOne Security, Pet’s Choice, Loudeye Corp, Redhook Ale Brewery and Holly Residential Properties.
Brad is a licensed CPA and holds a bachelor’s in accounting from the University of Northern Iowa. He has also completed the corporate financial management program at Harvard Business School and the Program on Negotiation for senior executives at Harvard Law School. He serves on volunteer boards for Junior Achievement of Washington, the ArtsFund and the San Francisco Theological Seminary. Brad also is a past president of the board of Childhaven.
Linda Lay is the Vice President of sales at Delta Dental of Washington. Throughout her 20-year tenure at Delta Dental, Linda has held several positions - beginning as a client manager. For the past 11 years, Linda has served as Delta Dental’s director of sales and account management.
As Vice President of sales, Linda oversees all lines of business within Delta Dental’s sales and client management department including small, medium and large group accounts. Linda leads her team in managing Delta Dental’s relationships with key brokerage and consulting houses. Linda also champions DDWA’s customers with the Delta Dental Plans Association by serving on the board of its National Sales Service Group and has chaired its National Sales Leadership Group. Linda also brings with her twenty years of industry experience having worked for the Blue Cross Blue Shield before joining Delta Dental.
Eric Lo is vice president of underwriting and actuarial for Delta Dental of Washington. He directs the actuarial and underwriting functions, which include pricing of dental products and projection of revenues and claim liabilities, as well as oversight of corporate financial risk.
Before joining Delta Dental in 2008, Eric spent five years in various actuarial roles with Trustmark Life Insurance Company, a mid-sized health and life insurer based in Lake Forest, Illinois. His career began at Lucent Technologies, what is now Alcatel-Lucent, as a wireless network engineer involved in the deployment and integration of wireless communications systems in the international market.
Eric, an associate of the Society of Actuaries and member of the American Academy of Actuaries, holds a bachelor’s degree in electrical engineering from the University of Illinois at Urbana-Champaign with a minor in mathematics.
Diane Oakes is the Chief Mission Officer for Washington Dental Service (WDS), a mission-driven enterprise that encompasses Delta Dental of Washington (DDWA), Arcora Foundation, and additional investments in strategies to move the needle on oral health in Washington. In this newly created role, Diane is responsible for developing strategy, leading initiatives, and influencing processes and systems across the WDS Enterprise to transform oral healthcare delivery and improve health equity. Most recently Diane was President and CEO of Arcora Foundation. Prior to that Diane worked for the Centers for Disease Control and Prevention. When Diane isn’t diving deep into oral health, she is running around with her two rambunctious boys. Diane holds master’s degrees in public health and social work from the University of Washington.
Cindy Snyder is the Vice President of Network Strategy and Business Enablement at Delta Dental of Washington where she has served in a leadership capacity for more than 18 years.
In her current role, Cindy is responsible for provider network strategy, provider engagement, utilization management, product, project and strategy support.
Cindy previously held roles at Delta Dental include Director of Professional Services, Director of Operations, and the Training and Quality Assurance Manager. Prior to Delta Dental, Cindy was a full-time faculty member at Clover Park Technical College where she taught Dental Office Management.
Cindy holds an Executive Masters of Business Administration in Executive Leadership from Seattle University.
Garrett Whitney is the CIO at Delta Dental of Washington. He is responsible for the IT strategy, operations, processes, and team development at the State’s largest dental benefits provider. Garrett oversees all aspects of information technology, cybersecurity, software engineering, and data analytics. He became the Chief Information Officer in 2018 after previously serving as the Chief Information Security Officer. He has held various management positions within the organization since joining Delta Dental of Washington in 2002. Garrett has worked for a tech start-up and a government contractor since beginning his career in the United States Navy’s electronic warfare program.