How do I create a MySmile account?
To create a MySmile account click the “Sign in or Register” button at the top of the page and then “Register now.” You will need to enter your first and last name, date of birth, email address and the subscriber’s member id number. If you don’t know the subscriber’s member id number, check your id card if you have one, look at a recent explanation of benefits (EOB) statement or call customer service (1-800-554-1907).
How do I change my email preferences, including the email address I provided upon initial registration?
To change your email preferences follow these steps. Sign in with your username and password, then under “My account” choose “Email & communications.” From there you will be able to update your email address, paperless options and change email preferences.
How do I change my password and/or security question?
To change your password and/or security question follow these steps. Sign in with your username and current password, then under “My account” choose “Password & security.” From there you will be able to change your password and update your security question.
I forgot my username and/or password. How can I sign in?
To retrieve your username and/or reset your password follow these steps. Click either forgot username or password adjacent to the Sign in button. Follow the three step process. You will need to enter your first and last name, date of birth, the subscriber’s member id number and the security question associated with your MySmile account. For username, you will also need to enter the email address on file.
I did not get an ID card. How will my dentist know I have coverage through Delta Dental?
An ID card is not necessary to present at your dentist office. Provide your name and subscriber ID number, which the dental office will use to verify eligibility and submit claims. Note your group number is helpful to provide, but is not mandatory.
To obtain a copy of your ID card, you can sign into your MySmile account and print a paper version, email an electronic copy to yourself, send to your iPhone passbook or view on our mobile app.
Why is there only one ID card available in MySmile account?
The ID card available in your MySmile account only lists the primary subscriber on the card, but can be used for all individuals included on the benefit plan.
What is my member ID number?
Your member ID number is a unique number that identifies you as a Delta Dental subscriber under your dental plan. It may be your Social Security Number or a randomly selected identification number that has been assigned.
How can I get approved claim forms?
You can download a standard claim form found in the Download forms section. Here you will also have availability to the out of country claim form.
You can also obtain an American Dental Association-approved claim form from your dentist.
Does it matter if I use all CAPS when creating a MySmile account?
No, you shouldn’t have to use all CAPS to register. However, if you're having difficulty registering, you may try using all CAPS.
Do your Customer Service Representatives speak any other languages?
If English is not your primary language we have interpreters who can help.
How can I access my benefit information through the Delta Dental Interactive Voice Response System (IVR)?
Follow the IVR Phone Prompts to access your benefit information.
How do I change my address with Delta Dental?
Most employers do not allow address changes to be made directly through Delta Dental. Please first request this change through your employer.
If you have a Delta Dental Individual Plan you can update your address by logging into DeltaDentalCoversMe.com and updating your profile.
What is the mailing address for Delta Dental claims?
Delta Dental member dentists will submit your claims for you. In the case you visit a non-member dentists, please send your claims to:
Delta Dental of Washington
P.O. Box 75983
Seattle, WA 98175
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