Contact Us | Delta Dental of Washington
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Contact Us | Delta Dental of Washington

Have a question? We’re happy to help. Simply give us a call or send an email. Our Call Center is open M-F from 7am to 5pm PST and emails are answered within 2 business days.

FAQ

1.
How do I cancel my Washington Health Benefits Exchange (WAHBE) coverage?
If you want to cancel your coverage through the WAHBE, please contact WAHBE directly online at wahealthplanfinder.org or call toll free at (855)-923-4633
2.
How do I get my ID card?

Easy! Simply create or sign in to your MySmile® account. You don’t need to know your member ID to create an account. We have a tool that will help you find it.

Once you’re in MySmile, your ID card is right there on your dashboard. You can print your ID or digitally display it on your mobile device at your next dentist appointment.

3.
Why can’t I get an ID card for my dependent(s)?

Our member ID cards only show the subscriber’s name, as it is their benefit plan. Every dependent on your plan uses the same subscriber/member ID number.

Additionally, ID cards are not required for your dependent(s) to see a provider. The dental office needs the subscriber/member ID number, their full name and date of birth, group number, and the subscriber's mailing address.

4.
What's my ID number and where can I find it?
Your ID number is a 2-18 combination of letters and numbers. You can find it on your ID card. Once you've created and signed in to your account, you'll be able to find your Member ID number and print your ID card.
5.
How can I get an out-of-pocket cost estimates for treatments covered by my benefits?

Sign in to your MySmile account and use MySmile Cost Genie℠. It gives you instant, out-of-pocket cost estimates based on your benefits and dentist.

If your dentist recommends an expensive or complex treatment plan, we recommend working with them to request a Predetermination. Once submitted, you'll receive a Confirmation of Treatment and Costs. It's a comprehensive estimate based on your benefits and your dentist's detailed treatment plan.

If you receive unexpected charges, please call our Customer Service Team.

6.
I'm a dentist and need to change my Tax Identification Number. What's the process?
Complete a TIN Change notification form and submit to Provider Services. See provider forms.
7.
I'm a dentist. how do I check the status of a submitted claim?
You can check claim status by signing into your provider online account. Select the Check Claim Status option under Track Claims and Payments.
8.
How do I become a member dentist?
Complete the online application packet. If you have questions, our Provider Services Team can help. Give us a call at 1-800-238-3439.
9.
How do I get appointed as a producer?
Complete the forms and submit to ProducerLicensing@DeltaDentalWA.com to get appointed by Delta Dental with the Washington State Office of the Insurance Commissioner. Questions? Call 1-206-528-7351.
10.
I'm a producer. How do I contact a representative?
You can find contact information for small and large group sales teams, resources for online tools, and more in our producer help section.
11.
How do I create my employer online account?
You can't create your online account yourself. In order to establish access, we verify each new user meets specific criteria to access the protected health information of your employees. Please contact your Delta Dental Representative to get set up.
12.
How can I add an employee when "multiple matches are found?"
The person you're trying to enroll may already be in our system. As a means to protect the privacy of our members and keep HIPAA protected information secure, our service representatives can help determine if this is an exact match or another person with the same or similar name and birth date. Once it's determined that the existing member is, in fact, your new employee, you will have access to their information once they are enrolled on your group plan. Simply email the enrollment form to your service representative and they will add the new employee to your plan.

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1-800-554-1907
7 am to 5 pm Pacific
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PO Box 75688
Seattle, WA, 98175
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