Contact Us | Call, Email, or Text Customer Service

Have a question? We’re happy to help. Simply send us a text (for patients), chat with us, give us a call or send an email. Our Contact Center is open M-F from 6am to 5pm PST and emails are answered within 2 business days.

Call us

Group Plans
7am to 5pm Pacific

Individual and Family Plans
Prospective Members: 1-844-764-5301
Monday - Friday, 5am to 5pm Pacific

Current Members: 1-888-899-3734
Monday - Friday, 6am to 5pm Pacific

View department listings

Send us mail

Customer Service and Claims:
PO Box 75983
Seattle, WA, 98175

Individual and Family Plans:
PO Box 103
Stevens Point, WI 54481-0103


How do I get my ID card?

Easy! Simply create or sign in to your MySmile® account. You don’t need to know your member ID to create an account. We have a tool that will help you find it.

Once you’re in MySmile, your ID card is right there on your dashboard. You can print your ID or digitally display it on your mobile device at your next dentist appointment.

Why can’t I get an ID card for my dependent(s)?

Our member ID cards only show the subscriber’s name, as it is their benefit plan. Every dependent on your plan uses the same subscriber/member ID number.

Additionally, ID cards are not required for your dependent(s) to see a provider. The dental office needs the subscriber/member ID number, their full name and date of birth, group number, and the subscriber's mailing address.

What's my ID number and where can I find it?
Your ID number is a 2-18 combination of letters and numbers. You can find it on your ID card. Once you've created and signed in to your account, you'll be able to find your Member ID number and print your ID card.
How can I get an out-of-pocket cost estimates for treatments covered by my benefits?

Sign in to your MySmile account and use MySmile Cost Genie℠. It gives you instant, out-of-pocket cost estimates based on your benefits and dentist.

If your dentist recommends an expensive or complex treatment plan, we recommend working with them to request a Predetermination. Once submitted, you'll receive a Confirmation of Treatment and Costs. It's a comprehensive estimate based on your benefits and your dentist's detailed treatment plan.

I'm a dentist. How do I check the status of a submitted claim?
You can check claim status by signing into your provider online account. Select the Check Claim Status option under Track Claims and Payments.

Emails are answered within 2 business days.
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Use the green button on the right.