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We will be performing a standard service update to our systems on 04/27 from 6 AM to 6 PM PST. You may experience intermittent service outages during this time. We apologize for any inconvenience this may cause.
Have a question? We’re happy to help. Simply give us a call or send an email.
Our Call Center is open M-F from 7am to 5pm PST and emails are answered within 2 business days.
Easy! Simply create or sign in to your MySmile® account. You don’t need to know your member ID to create an account. We have a tool that will help you find it.
Once you’re in MySmile, your ID card is right there on your dashboard. You can print your ID or digitally display it on your mobile device at your next dentist appointment.
Our member ID cards only show the subscriber’s name, as it is their benefit plan. Every dependent on your plan uses the same subscriber/member ID number.
Additionally, ID cards are not required for your dependent(s) to see a provider. The dental office needs the subscriber/member ID number, their full name and date of birth, group number, and the subscriber's mailing address.
Sign in to your MySmile account and use MySmile Cost Genie℠. It gives you instant, out-of-pocket cost estimates based on your benefits and dentist.
If your dentist recommends an expensive or complex treatment plan, we recommend working with them to request a Predetermination. Once submitted, you'll receive a Confirmation of Treatment and Costs. It's a comprehensive estimate based on your benefits and your dentist's detailed treatment plan.
If you receive unexpected charges, please call our Customer Service Team.
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