FAQs - Employer | Delta Dental of Washington

Now you have dental coverage, what's next? Find out how to get the most out of your coverage to keep your smile healthy.

What is the minimum number of employees needed to purchase a Delta Dental plan?

Eligible groups must have a definite employer-employee relationship, with a minimum of five full-time employees. Full-time employment is defined as a minimum of 20 hours per week. (Full-time employees hired in a temporary or seasonal capacity are not eligible for coverage.)

How does Delta Dental cover my employees in other states?

Delta Dental will cover employees out of the state of Washington. Employees will be responsible for having their dentist submit claims to Delta Dental for reimbursement when treatment is received outside Washington state. Payment is based on either the dentist's charge or the amount that would have been payable if treatment was provided by a Delta Dental member dentist, whichever is less. If the dentist is a member of his or her state Delta Dental plan, payment is based on the dentist's approved or filed fee with that state.

Delta Dental also participates in a nationwide product-designed specifically for multistate employer groups. This multi-product line offers Washington employers the advantage of centralized, single-site administration with us. Employees may select from more than 118,000 participating providers nationwide.

When will my group be effective?

Provided we receive all of the required information within five business days prior to the end of a month, coverage will be effective the first day of the following month.

Can I print ID cards for my employees? If so, how?

Yes, employers have the ability to print out a generic ID card for their employees. The employer will need access to the Online Enrollment tool to print generic ID card(s). The groups that the employer is able to print ID cards for are based on their Online Enrollment permissions.

For help with this process download our Print Generic Group ID Cards Guide.

Whom do I call with claim and premium billing questions?

All questions on claims should be directed to our Customer Service Department at (800) 554-1907. Delta Dental assigns each group a Group Administrative Representative who will be able to answer all premium billing questions. If you are not sure who your Group Administrative Representative is, you can call the general Group Administrative number, (800) 408-9850.

Whom do I contact to order supplies?

You can contact Delta Dental at SRequest@DeltaDentalWA.com or call (206) 528-2390. When placing a request for supplies, please be as specific as possible on your request to ensure that we send you the correct materials. When requesting directories, be sure to specify which directory; for example, DeltaPremier, DeltaPreferred option or DeltaCare.

Whom do I contact if I have more questions?

Do you have a question that does not appear in this list? Contact us for more information or send your question to Info@DeltaDentalWA.com.

If you need the definition of a particular term, check our Glossary for common dental and benefits terms.