Site Support

Here you’ll find important information about our office closures and site availability.

2020 holiday office closures

New Years: Wednesday, January 1st

Memorial Day: Monday, May 25th

Independence Day (Observed): Friday, July 3rd

Labor Day: Monday, September 20th

Thanksgiving: Thursday, November 26th - Friday, November 27th

Christmas Eve & Day: Thursday, December 24th - Friday, December 25th

Availability of web applications for patients

New Years 2021: Friday, January 1st

MySmile®: 24/7 unless down for scheduled maintenance

MySmile Cost Genie℠: 24/7 unless down for scheduled maintenance

Delta Dental mobile app: 24/7 unless down for scheduled maintenance

Check your coverage: 5am to midnight PST, 7 days a week

Claim status: 5am to midnight PST, 7 days a week

Availability of web applications for providers

Fee filing: 5am to midnight PST, 7 days a week

Check patient benefits: 5am to midnight PST, 7 days a week

Availability of web applications for producers and employers

Online enrollment: 5am to midnight PST, 7 days a week

Online reporting: 24/7 unless down for scheduled maintenance

Online proposal: 24/7 unless down for scheduled maintenance

ID cards: 5am to midnight PST, 7 days a week

Claim status: 5am to midnight PST, 7 days a week

Supported browsers

Desktop: IE 10, IE 11, Chrome, Firefox, Safari 7, Safari 8

Mobile: iPhone5 (iOS 7), iPad 3rd Gen (iOS 7), iPhone 6 (iOS 8), Samsung phone and tablet, LG/Google Phone