2017 holiday office closures
Memorial Day: Monday, May 29th
Independence Day: Tuesday, July 4th
Labor Day: Monday, September 4th
Thanksgiving: Thursday, November 23th - Friday, November 24th
Christmas Eve & Day: Monday, December 25th - Tuesday, December 26th
2017 scheduled IT maintenance*
January 21th - 22nd
April 15th - 16th
May 13th - 14th
June 10th - 11th
July 22nd - 23rd
August 12th - 13th
September 23rd - 24th
October14th - 15th
November 9th - 10th
December 9th - 10th
*Disclaimer: We strive to ensure you have access to your online account and tools. The maintenance weekends listed above may not always impact the website, but unexpected problems and outages can occur. Note that Friday maintenance will start after 7 pm PST.
Availability of web applications for patients
MySmile®: 24/7 unless down for scheduled maintenance
MySmile Cost Genie℠: 24/7 unless down for scheduled maintenance
Delta Dental mobile app: 24/7 unless down for scheduled maintenance
Check your coverage: 5am to midnight PST, 7 days a week
Claim status: 5am to midnight PST, 7 days a week
Availability of web applications for providers
Fee filing: 5am to midnight PST, 7 days a week
Check patient benefits: 5am to midnight PST, 7 days a week
Availability of web applications for producers and employers
Online enrollment: 5am to midnight PST, 7 days a week
Online reporting: 24/7 unless down for scheduled maintenance
Online proposal: 24/7 unless down for scheduled maintenance
ID cards: 5am to midnight PST, 7 days a week
Claim status: 5am to midnight PST, 7 days a week
Supported browsers
Desktop: IE 10, IE 11, Chrome, Firefox, Safari 7, Safari 8
Mobile: iPhone5 (iOS 7), iPad 3rd Gen (iOS 7), iPhone 6 (iOS 8), Samsung phone and tablet, LG/Google Phone