Notice


Delta Dental of Washington is working to effectively manage the daily changing environment relating to COVID-19/Coronavirus. Our priority is to keep our employees healthy, while also supporting the needs of our members, dentists and communities. As a result of this situation and most recently the governor’s shelter in place order, you may experience extended hold times when calling customer service, or longer turn-around times on other correspondence or claims. This will not impact our website and we encourage you to use DeltaDentalWA.com for benefit, eligibility, and claim information. You can submit questions via email through the “contact us” link located at the top of each page on our website. We apologize for any inconvenience this may cause.

Site Support

Here you’ll find important information about our office closures and site availability.

2018 holiday office closures

Memorial Day: Monday, May 28th

Independence Day: Wednesday, July 4th

Labor Day: Monday, September 3rd

Thanksgiving: Thursday, November 22nd - Friday, November 23rd

Christmas Eve & Day: Monday, December 24th - Tuesday, December 25th

Availability of web applications for patients

MySmile®: 24/7 unless down for scheduled maintenance

MySmile Cost Genie℠: 24/7 unless down for scheduled maintenance

Delta Dental mobile app: 24/7 unless down for scheduled maintenance

Check your coverage: 5am to midnight PST, 7 days a week

Claim status: 5am to midnight PST, 7 days a week

Availability of web applications for providers

Fee filing: 5am to midnight PST, 7 days a week

Check patient benefits: 5am to midnight PST, 7 days a week

Availability of web applications for producers and employers

Online enrollment: 5am to midnight PST, 7 days a week

Online reporting: 24/7 unless down for scheduled maintenance

Online proposal: 24/7 unless down for scheduled maintenance

ID cards: 5am to midnight PST, 7 days a week

Claim status: 5am to midnight PST, 7 days a week

Supported browsers

Desktop: IE 10, IE 11, Chrome, Firefox, Safari 7, Safari 8

Mobile: iPhone5 (iOS 7), iPad 3rd Gen (iOS 7), iPhone 6 (iOS 8), Samsung phone and tablet, LG/Google Phone