Site Support
Here you’ll find important information about our office closures and site availability.
2018 holiday office closures
Memorial Day: Monday, May 28th
Independence Day: Wednesday, July 4th
Labor Day: Monday, September 3rd
Thanksgiving: Thursday, November 22nd - Friday, November 23rd
Christmas Eve & Day: Monday, December 24th - Tuesday, December 25th
Availability of web applications for patients
MySmile®: 24/7 unless down for scheduled maintenance
MySmile Cost Genie℠: 24/7 unless down for scheduled maintenance
Delta Dental mobile app: 24/7 unless down for scheduled maintenance
Check your coverage: 5am to midnight PST, 7 days a week
Claim status: 5am to midnight PST, 7 days a week
Availability of web applications for providers
Fee filing: 5am to midnight PST, 7 days a week
Check patient benefits: 5am to midnight PST, 7 days a week
Availability of web applications for producers and employers
Online enrollment: 5am to midnight PST, 7 days a week
Online reporting: 24/7 unless down for scheduled maintenance
Online proposal: 24/7 unless down for scheduled maintenance
ID cards: 5am to midnight PST, 7 days a week
Claim status: 5am to midnight PST, 7 days a week
Supported browsers
Desktop: IE 10, IE 11, Chrome, Firefox, Safari 7, Safari 8
Mobile: iPhone5 (iOS 7), iPad 3rd Gen (iOS 7), iPhone 6 (iOS 8), Samsung phone and tablet, LG/Google Phone
