Notice
Delta Dental of Washington is working to effectively manage the daily changing environment relating to COVID-19/Coronavirus. Our priority is to keep our employees healthy, while also supporting the needs of our members, dentists and communities. As a result of this situation and most recently the governor’s shelter in place order, you may experience extended hold times when calling customer service, or longer turn-around times on other correspondence or claims. This will not impact our website and we encourage you to use DeltaDentalWA.com for benefit, eligibility, and claim information. You can submit questions via email through the “contact us” link located at the top of each page on our website. We apologize for any inconvenience this may cause.
Site Support
Here you’ll find important information about our office closures and site availability.
2018 holiday office closures
Memorial Day: Monday, May 28th
Independence Day: Wednesday, July 4th
Labor Day: Monday, September 3rd
Thanksgiving: Thursday, November 22nd - Friday, November 23rd
Christmas Eve & Day: Monday, December 24th - Tuesday, December 25th
Availability of web applications for patients
MySmile®: 24/7 unless down for scheduled maintenance
MySmile Cost Genie℠: 24/7 unless down for scheduled maintenance
Delta Dental mobile app: 24/7 unless down for scheduled maintenance
Check your coverage: 5am to midnight PST, 7 days a week
Claim status: 5am to midnight PST, 7 days a week
Availability of web applications for providers
Fee filing: 5am to midnight PST, 7 days a week
Check patient benefits: 5am to midnight PST, 7 days a week
Availability of web applications for producers and employers
Online enrollment: 5am to midnight PST, 7 days a week
Online reporting: 24/7 unless down for scheduled maintenance
Online proposal: 24/7 unless down for scheduled maintenance
ID cards: 5am to midnight PST, 7 days a week
Claim status: 5am to midnight PST, 7 days a week
Supported browsers
Desktop: IE 10, IE 11, Chrome, Firefox, Safari 7, Safari 8
Mobile: iPhone5 (iOS 7), iPad 3rd Gen (iOS 7), iPhone 6 (iOS 8), Samsung phone and tablet, LG/Google Phone
