Digital Communications Policy

All Delta Dental members are added to all digital communications lists and notifications automatically following the creation of a MySmile® account. However, each user has the opportunity to opt-out of certain notifications.


Every email from Delta Dental will include an “unsubscribe” link with instructions. You can remove yourself from an email notification by clicking on the unsubscribe link contained in the footer of each email. The unsubscribe function at the bottom of a specific email is designed to only remove you from that particular email list, not all Delta Dental of Washington communications. Please note, that you cannot opt out of certain messages, such as account status, website updates, or other similar communications. Please allow 48 hours to be removed from a list. has a NO SPAM policy. If you have received an unsolicited email which appears to be promoting Delta Dental, please forward a copy of the offending email immediately to Delta Dental policy is to have staff review and investigate the submission and follow up with you to communicate our findings. An easy way to recognize a fake Delta Dental email notification is that it will be missing an unsubscribe link and email policy link at the bottom.

Mobile Phone and Text

Delta Dental of Washington uses SMS texting, directly or using an authorized third party, when you opt in to receive texts. These texts allow you to receive SMS reminders and alerts. By subscribing to the SMS Services, you thereby agree to receive SMS messages at the mobile number that you have entered for such purposes. This mobile number is used for this service only. Delta Dental of Washington will never rent or sell your mobile number to any third party.

Carrier Costs

Message and data rates may apply. Check with your cellular provider regarding your plan’s SMS and data rates.

SMS Opt-In

To opt-in for Delta Dental of Washington mobile updates and alerts, text JOIN to program short code. By opting in, the mobile subscriber agrees to receive updates and alerts via text. You agree to receive recurring mobile marketing text messages from to the mobile number provided by you. Reply STOP to program short code to cancel. Reply HELP to program short code for help. Message & Data Rates May Apply.

SMS Opt-Out and Support

If you would like to opt out of SMS communications, you can simply text STOP to program short code to any message sent to you. You will receive one text that confirms you have successfully opted-out. After that you will receive no more messages for this system until you opt-in again.

For additional support please contact customer service at:

Additional information about our Terms & Conditions are located at:

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