How to Check the Status of Your Dental Claim

Understanding your dental insurance claims shouldn’t be complicated. Below, we break down everything you need to know so you can make the most of your plan’s benefits.

Dental-Claim-Status

What is a dental insurance claim?

After you visit the dentist, they will submit a form to us to receive payment for that visit. That form is called a “claim.”

Typically, your dentist will submit claims for you. Once the claim is submitted, we then determine which services are covered by your plan and pay our portion to your dentist. Then, we will send you an Explanation of Benefits, or EOB. For more information about EOBs, see How to Read Your EOB.

If you still owe your dentist anything after we pay our share, your dentist will send you a bill directly.


Keep track of your coverage every step of the way! Sign up or log into your MySmile account and access your benefit information anytime, anywhere!

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Why do I need to check the status of my dental insurance claim?

While knowing the status of your dental claim is not necessary, it can be very helpful in understanding how much certain procedures cost. It can also help you to stay on top of your coverage so you can plan for future dental procedures and out-of-pocket costs you might be responsible for.


How do I check the status of my dental insurance claim?

The easiest way to check the status of a claim is through your MySmile® dashboard.

  1. Log in to MySmile®
  2. When viewing your dashboard, click ‘Claims Status’
    Claims Status
  3. If your dental plan covers more than just yourself, click the name of person you’re checking the claim status for.
  4. 4. If you don’t have a MySmile account, you will have to wait until you receive an EOB to find out the status of your claim. Or you can contact our customer service team:
    • Phone: 1-800-554-1907
    • bText: 833-604-1246