Understanding the status of your dental claims shouldn’t be complicated.
Below, we break down everything you need to know about claims – from what they are, to how they’re submitted and processed.
When you visit the dentist, your service generates a bill. This bill is submitted to us as a claim.
Typically, your dentist will submit claims for you. Once the claim is processed, we send you a notice called an Explanation of Benefits (EOB). This will tell you how much your plan covered for any particular procedure. For more details about EOBs, see How to Read Your EOB.
If you still owe your dentist anything after we pay our share, your dentist will send you a bill directly.
The easiest way to check the status of a claim is through MySmile®.
When it comes to processing your claim in a quick and timely manner, our record speaks for itself.