Notice:
Our contact center will be closed from 10 am to 1 pm, on Thursday, April 25 for an all-staff training event. You can still access your benefits and claims information online. We apologize for any inconvenience and look forward to helping you again soon!
Check Delta Dental Claims Status, Reimbursement Info
Understanding your dental insurance claims shouldn’t be complicated. Below, we break down everything you need to know so you can make the most of your plan’s benefits.
After you visit the dentist, they will submit a form to us to receive payment for that visit. That form is called a “claim.”
Typically, your dentist will submit claims for you. Once the claim is submitted, we then determine which services are covered by your plan and pay our portion to your dentist. Then, we will send you an Explanation of Benefits, or EOB. For more information about EOBs, see How to Read Your EOB.
If you still owe your dentist anything after we pay our share, your dentist will send you a bill directly.
Activate Your Account
While knowing the status of your dental claim is not necessary, it can be very helpful in understanding how much certain procedures cost. It can also help you to stay on top of your coverage so you can plan for future dental procedures and out-of-pocket costs you might be responsible for.
The easiest way to check the status of a claim is through your MySmile® dashboard.
- Log in to MySmile®
- When viewing your dashboard, click ‘Claims Status’
- If your dental plan covers more than just yourself, click the name of person you’re checking the claim status for.
- 4. If you don’t have a MySmile account, you will have to wait until you receive an EOB to find out the status of your claim. Or you can contact our customer service team:
- Phone: 1-800-554-1907
- bText: 833-604-1246
