Go Paperless with MySmile
Due to COVID-19 and worldwide supply chain disruptions our ID card vendor has informed us there will be a delay in our ID card shipments. We have also seen the United States Postal Service (USPS) implement new delivery standards; some First-Class mail we send may take up to five days longer to arrive. This means our paper communications – including ID cards, important plan information, like Explanation of Benefits (EOBs) or Confirmation of Treatment and Costs (COTCs) – will take longer to reach you.
Don’t want to wait? Sign up for an online MySmile account. It allows you to:
It’s the better way to get direct, electronic communications from us – secure, fast and easy!
- View ID cards electronically – even on your phone
- Download and print ID cards
- View, download and print EOBs posted directly to “My dashboard”
It’s the better way to get direct, electronic communications from us – secure, fast and easy!
Make the switch to “Email Notifications” through your MySmile® account today!
- Visit DeltaDentalWA.com and sign in to your MySmile® account OR watch our video
- Go to the top, right-hand corner to select “My Account”
- Click “Communication Preferences”
- Select “Email Notifications”. (Be sure Postal Mail is unchecked)
Want to connect to customer service rep quickly? Text us at 833-604-1246 between 7:00 am – 5:00 pm (Monday – Friday). You’ll connect to our automated system or a representative right away.
