Go Paperless with MySmile

Due to COVID-19 and worldwide supply chain disruptions our ID card vendor has informed us there will be a delay in our ID card shipments. We have also seen the United States Postal Service (USPS) implement new delivery standards; some First-Class mail we send may take up to five days longer to arrive. This means our paper communications – including ID cards, important plan information, like Explanation of Benefits (EOBs) or Confirmation of Treatment and Costs (COTCs) – will take longer to reach you.

Don’t want to wait? Sign up for an online MySmile account. It allows you to:

  • View ID cards electronically – even on your phone
  • Download and print ID cards
  • View, download and print EOBs posted directly to “My dashboard”

It’s the better way to get direct, electronic communications from us – secure, fast and easy!

Make the switch to “Email Notifications” through your MySmile® account today!

  1. Visit DeltaDentalWA.com and sign in to your MySmile® account OR watch our video

  2. Go to the top, right-hand corner to select “My Account”
  3. Click “Communication Preferences”
  4. Select “Email Notifications”. (Be sure Postal Mail is unchecked)


Want to connect to customer service rep quickly? Text us at 833-604-1246 between 7:00 am – 5:00 pm (Monday – Friday). You’ll connect to our automated system or a representative right away.