Due to COVID-19 and worldwide supply chain disruptions our ID card vendor has informed us there will be a delay in our ID card shipments. We have also seen the United States Postal Service (USPS) implement new delivery standards; some First-Class mail we send may take up to five days longer to arrive. This means our paper communications – including ID cards, important plan information, like Explanation of Benefits (EOBs) or Confirmation of Treatment and Costs (COTCs) – will take longer to reach you.
Want to connect to customer service rep quickly? Text us at 833-604-1246 between 7:00 am – 5:00 pm (Monday – Friday). You’ll connect to our automated system or a representative right away.