Delta Dental of Washington Website Privacy Policy
Delta Dental is committed to maintaining the privacy of those individuals who communicate through our website.
At Delta Dental, the protection of our website visitors’ privacy and the confidentiality of their personal information is a priority.
This document describes our collection and use of your personal information when visiting our website.
Delta Dental has a Notice of Privacy Practices that further describes how we use and disclose protected health information;
the right to access, request amendments, restrictions, and an accounting of disclosures of protected health information;
and the procedures for filing complaints as required under the Health Insurance Portability and Accountability Act (HIPAA).
This notice is available in our
Notice of Privacy Practices.
We also have a
My Health My Data Policy,
which explains how we disclose and use consumer health data, as well as your rights under this act.
You may submit questions to
Compliance@deltadentalwa.com.
Information Collected
We may receive personal information about you from multiple sources:
Directly from you
- Contact information, including your name, address, email address, and telephone number
- Your username and password, if you create an account
- Language preferences
- Member ID number
- Information about your health-related conditions, status, or diagnoses
From your device
-
Information collected automatically through your device, such as:
- Domain name and IP address
- Browser and device type
- Operating system
- Usage data, such as pages visited and time spent
- Cookies and other similar tracking technologies
How We Use Personal Data
We may use your personal information for the following purposes:
- Services and Support – Providing and operating services, communication, payments, quotes, and claims.
- Security and Protection – Identity verification, fraud detection, and rights protection. See our Terms of Use.
- Business and Operational Support – Administration, compliance, and internal operations.
- Customization – Tailoring content and personalization.
- Marketing and Advertising – Sending newsletters and improving campaign effectiveness.
- Analytics – Research, quality control, and service improvements.
- Research and Surveys – Administering surveys for feedback and improvement.
- Compliance and Legal Process – Legal obligations and responding to proceedings.
Cookies
What Are Cookies?
Cookies are small text files stored on your device. They help us enhance your experience and track interactions with our website.
Types of Cookies We Use
- Strictly Necessary Cookies: Provide core functionality and security. Cannot be disabled.
- Functional Cookies: Remember user settings and preferences.
- Performance Cookies: Track site usage to improve functionality.
- Targeting/Advertising Cookies: Deliver ads based on browsing behavior and preferences.
Third-Party Cookies and Pixels
We may use third-party tools (e.g., Google Analytics) to analyze usage via cookies or tracking pixels.
Your Cookie Choices
- Customize or reject cookies via our banner/settings.
- Manage or disable cookies through your browser.
Sharing Data
We may share your data with:
- Affiliates – Washington Dental Service, Triforza Corp, and Arcora Foundation.
- Service providers – Trusted vendors under contractual obligations.
- Business partners – For jointly offered or cobranded services.
- Government agencies – To comply with legal requirements.
Your Security
We use unique identifiers (e.g., member ID, name, birthdate) to protect sensitive data. Our safeguards include:
- Technical, administrative, and physical security controls.
- Routine testing, disaster recovery plans, and regular audits.
Children’s Privacy
We do not knowingly collect personal data from minors under 16. If you believe we have, please contact us.
User Rights
You have the right to do the following:
- Access and confirm data we collect about you
- Request revocation of consent for processing your personal data
- Request deletion of your personal data
- Opt out of data sharing or selling, as applicable
- Be informed about data collection and use
Contact Information
If you have any questions about how we use your personal information, your rights as a data subject, or about this policy that we didn’t answer on this page, please contact us at:
Compliance Department
Delta Dental of Washington
400 Fairview Ave N, Suite 800
Seattle, WA 98109-5371
Compliance@deltadentalwa.com
Or call our customer service line at 1-800-554-1907
You may also use the contact information above to request to exercise your rights as described in this policy.
The terms of this policy occasionally may change. We reserve the right to change this policy without notice.
Updated July 25, 2025
