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New Ways to Connect With Us!

September 23, 2021

That’s right – we’re making it even easier to take charge of your oral health by offering our members with employer-sponsored coverage the option to connect with us via text!

  • Want to know if a specific procedure is covered and at what level? Text us!
  • Curious about a recently filed claim and want to know the status? Text us!
  • Having trouble accessing your MySmile® account? Text us!

Here’s how it works:

  1. Text us at 833-604-1246 between 7:00 am – 5:00 pm and you’ll be connected with our automated system or a representative right away. This number can be found on our ‘Contact Us’ page and on all digital and printed ID cards going forward.
  2. You’ll receive the same excellent and efficient service over text as you would during a live conversation.
  3. When your text conversation is over, you’ll have the option to tell us about your experience with a short survey. Currently, members who’ve used our text messaging service report a 96% satisfaction rate!

It’s as simple as that! So, don’t hesitate to reach out and learn more about your coverage.

Text Messaging FAQs

  1. What questions can I have answered?

    Any and all questions you might have about your dental coverage can be answered via text. You’ll receive the same service as you would over the phone.

  2. Am I talking to a live person or a bot?

    When you first text in, you will be connected to a bot who will attempt to answer your question from a predetermined selection of frequently asked customer service questions. If the bot is unable to assist you or if you prefer to be connected with someone right away, the bot will connect you with one of our customer service representatives.

  3. Are translation services available?

    Not at this time but we are making every effort to ensure our non-English speaking members will have this option available soon. In the meantime, you can still contact customer service over the phone and receive translation services.

  4. Can I change my Primary Care Dentist through this channel? (For DeltaCare subscribers only)

    Yes! Because you’ll receive the same quality of service as you would over-the-phone, you’ll be able to change your Primary Care Dentist via text.

*Text messaging service available only to members on an employer-sponsored plan. For help with questions regarding your Individual & Family plan, please visit DeltaDentalCoversMe.com