A Message to our Stakeholders About our Response to the Coronavirus

March 16, 2020

The overall health of our Delta Dental of Washington enrollees, Member Dentists, and employees is our priority. We are actively monitoring the Novel Coronavirus (COVID-19) situation and want to assure you that we have developed a strategy across our organization to respond to evolving circumstances while meeting our stakeholders’ needs. We are committed to ensuring that our customers and employees receive the care and services they need, and that our Member Dentists are supported during this trying time.

For Our Benefit Plan Enrollees

We are working closely with network dentists, employers and our team to ensure your oral health and dental benefit needs are met. This includes doing all that we can to keep our customer service team available to you by phone at 1-800-554-1907. In addition, our comprehensive website, DeltaDentalWA.com, is available 24 hours a day – 7 days a week to find information about your benefits and locate a dentist in your area.

Remember, oral health is strongly connected to overall health. We encourage you to continue your at-home oral care routine of brushing and flossing.

As of March 17th, the Washington Department of Health, the American Dental Association (ADA), and the Washington State Dental Association (WSDA) have recommended that dentists “postpone all elective, non-essential dental procedures until further notice”. The WSDA recommends that “dental care related to the relief of pain and management of infection should continue to keep patients out of our state’s hospitals and emergency departments.” We encourage enrollees with oral health needs to contact their dentist directly with any questions you may have about your specific situation.

Oral health is an essential component of overall health. You can do a lot to prevent oral health problems while at home. Choose water for thirst, instead of sugary beverages, and keep up a regular routine of brushing and flossing.

For our Group Customers

We know you are working hard to balance the needs of your business while supporting your employees. We want to assure you that we will do everything we can to limit disruption to the services we provide, and work with you in this unprecedented circumstance. We are adjusting our operations to keep our customer service team available for your employees to answer questions, and process claims.

As always, if you have any questions please reach out to your account representative.

For our Member Dentists

We understand that the COVID-19 pandemic has already been incredibly disruptive to your practices and we know you are working hard to balance the needs of employees, patients, your business, and your family. We want to assure you that we will do everything we can to be responsive to any requests you have and to avoid causing any further disruption to your business. You can find a summary of our COVID-19 response initiatives and resources for member dentists here. We are here to support you and answer any questions you have; our provider service team is available to you at 1-800-238-3439. We will stand behind each of your individual practice decisions as you determine what is best for you, your practice, and your patients.

For our Team

We have been working daily to protect the health and well-being of our employees with a focus on reducing any exposure to COVID-19. All employees who can work from home, will do so through at least the end of March. Employees that need to work on site are spread across three sites including a business continuity site to create social distancing and in all offices we have increased cleaning, added sanitation supplies, and are focused on the preventive measures necessary to reduce the spread of infectious disease. The last few weeks have challenged us to think innovatively and find solutions to meet our customers’ needs while also keeping our employees safe.

We will continue to actively monitor information from many credible sources including Governor Jay Inslee, the Washington State Department of Health, CDC, the ADA and other public health agencies each day to make informed decisions that support our enrollees, customers, member dentists, employees, and the community.

Best regards,

Mark Mitchke